4 min read
CRO
Free Soul is a UK women's health and nutrition brand, making supplements and protein products designed around women's unique needs. As their ecommerce business scaled, they needed their online store to keep pace.

Free Soul

Founded by
Mehul
The challenge

What Was Holding Them Back.

What Was Holding Them Back

Challenge
01

Mobile conversion struggle

Despite 88.52% of users on mobile, conversion rates were 30% lower than on desktop.
Challenge
02

Unclear value proposition

Key product benefits and USPs weren't effectively communicated, especially on product pages.
Challenge
03

Suboptimal cart and checkout

Customers faced uncertainty about shipping costs and subscription terms, driving cart abandonment.
THE approach

How We Diagnosed It.

We audited Free Soul's store end to end, benchmarking mobile against desktop performance and mapping where subscription and shipping confusion was costing conversions in the cart.

01
Mobile-First Redesign

Rebuilt product page layout and content hierarchy specifically for mobile engagement.

02
Enhanced Product Communication

Rewrote product pages around clear, benefit-driven copy and visual hierarchy.

03
Streamlined Purchase Process

Clarified subscription terms in the cart and added trust signals to checkout.

the work

What We Shipped.

Over 90 days we redesigned and rebuilt the highest-impact surfaces across the site.

No items found.
the results

What Moved.

Over 12 months, the programme produced compounding wins across traffic, engagement, and revenue. The headline number — $3.2M+ in additional annual profit — came from continuous iteration on what was already working.

50%

Increase in mobile conversion rate
Free Soul's biggest single lever, given how much of their traffic came from mobile.

30%

Increase in revenue per visitor
Driven by clearer product communication and a smoother checkout.

25%

Increase in average order value
A result of the broader CRO and AB testing programme.
ConversionWise delivered an impressive 6x ROI on our agency fee in just 6 months. Their expertise has made CRO our number one growth lever. I've been so impressed with their work and results that I've expanded our engagement to include 5 of my clients. Highly recommend this smart, hardworking team.
Mehul
Free Soul

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more work

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$286,348
In additional monthly revenue generated

How We Drove $286K Monthly For G FUEL

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1.6% -> 9.52%
Overall conversion rate

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ready to book?

Ready For Results Like These?

Book a free 30-minute discovery call. We'll review your store, tell you where we'd focus first, and walk you through what it would take to move your numbers.

Oliver takes roughly 10–15 speaking engagements per year. Lead times of 2–3 months are preferred. Shorter timelines considered case-by-case.