4 min read
CRO
ARTUVATE sells at-home pain relief and wellness devices — its lead product is Fisiorest, a cervical traction pillow, alongside massagers and herbal relief patches. It sells to adults managing chronic neck, back and joint pain who want something that isn't medication, backed by a 365-day results-or-refund guarantee.

ARTUVATE

The challenge

What Was Holding Them Back.

What Was Holding Them Back

Challenge
01

Cluttered Cart Drawer

Competing CTAs and dense UI raised cognitive load at a high-intent moment.
Challenge
02

Trust-Eroding Fake Urgency

A countdown timer risked triggering scepticism right before checkout.
Challenge
03

Unclear Reward Path

The tiered free-shipping and gift UI didn't read at a glance.
THE approach

How We Diagnosed It.

The cart drawer is the last place a buyer changes their mind, and this one was working against itself — three CTAs competing, a countdown timer undermining the offer. We tested taking things out rather than adding more.

01
Removed Fake Urgency

Cut the countdown timer so the genuine offer could stand on its own.

02
Simplified Cross-Sell

Replaced three competing CTAs with one clear recommendation and a single action.

03
Tightened Progress Bar

Cleaned up the tiered free-shipping and gift UI so the reward path reads at a glance.

the work

What We Shipped.

Over 90 days we redesigned and rebuilt the highest-impact surfaces across the site.

No items found.
the results

What Moved.

+6.58%

Conversion rate
At 97.3% statistical confidence, over a 13-day test on all devices.

−2.59%

Cart abandonment
98.5% confidence — the cleanest result in the test.

+6.62%

Profit per visitor
An estimated +$33,843 a month, at 91.4% confidence.
"We were nervous about removing the countdown timer — everyone tells you urgency sells. The data said the opposite, and the numbers went up once it came off."

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more work

More Case Studies.

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+$1.2M
Additional annual revenue

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Oliver takes roughly 10–15 speaking engagements per year. Lead times of 2–3 months are preferred. Shorter timelines considered case-by-case.