4 min read
CRO
KittySpout makes wireless stainless-steel water fountains for cats, designed around a faucet-style spout that mimics running water and avoids whisker fatigue. It sells to owners worried about feline hydration and urinary health, and leans on vet endorsement and a 365-day money-back guarantee.

KittySpout

The challenge

What Was Holding Them Back.

What Was Holding Them Back

Challenge
01

One-Time Purchases Only

The store sold nothing on subscription, on any product in the range.
Challenge
02

Profit On First Order

With no repeat revenue, every sale had to pay for itself immediately.
Challenge
03

Very Little Retention

Customers bought once and rarely came back, so revenue never compounded.
THE approach

How We Diagnosed It.

The client already wanted to move to subscription; the retention data backed him up. Rather than bolt a subscribe option onto the existing page, we built a subscription-only page and ran it against the one-time offer.

01
Confirmed The Retention Gap

Retention data backed the client's instinct: the store was underperforming on repeat purchase.

02
Built A Subscription-Only PDP

A dedicated page selling the subscription, tested head to head against the one-time page.

03
Bundled Free Gifts In

Gifts included with the subscription so the recurring offer read as the better deal.

04
Reframed The Price

Presented the price so the value was obvious at a glance rather than worked out.

the work

What We Shipped.

Over 90 days we redesigned and rebuilt the highest-impact surfaces across the site.

No items found.
the results

What Moved.

+6.84%

Conversion rate
The subscription page beat the one-time purchase page outright.

+$12,000

First month of subscription revenue
Compounding month on month as subscribers accumulate.
"We always wanted to be a subscription business, but we assumed a subscription would convert worse than a one-off sale. It converts better."

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Book a free 30-minute discovery call. We'll review your store, tell you where we'd focus first, and walk you through what it would take to move your numbers.

Oliver takes roughly 10–15 speaking engagements per year. Lead times of 2–3 months are preferred. Shorter timelines considered case-by-case.